So this isn't about home inspections, but many of you know that I hold customer service as near to my heart as well managed roof drainage and clean window wells.
I was talking to a friend of mine. Chet at Big O in Lehi. What a guy - but I digress. He has been advised to write his own book on customer service - a move I wholeheartedly support. Nobody gets it like this guy. He's trying to avoid stepping on my toes because he knows I wrote "Creating Passionate Customers", but I know that his book can only improve the quality of literature in the field, and I'd love to work with him toward success. So I tried to reassure him to move forward and remain completely unconcerned about stepping on any toes that may belong to me.
Taking from a Giver
I told him that I often feel like a taker around him, because I'm always going in to ask favors, or discounts, or pick his brain. He always gives. And I always get from him. No one else does this - just him.
I told him that. As a humble way of trying to beg his way out of being complimented, he went into a paragraph on the phone about how he is a taker in another way. He takes people's wisdom, their experiences, their character, their thoughts, and incorporates what he can learn from everyone he serves into his life. Sorry Chet, but that's not being a taker. That's being a very cool guy. I told him that his attempt to ditch my praise was only one of the most powerful paragraphs I had heard in my life.
Giving Until You Have Everything
From my taker's perspective though, I suspect that he's right. He does take more in all his giving than anything taken by the takers. His soul is full, and he's a pure pleasure to be around. I hope to learn more and take from this giver in a new way - the way he takes. It will improve my home inspection business as well as my life.
www.crossroads engineers.com is my web site. If you read this, and after I do an inspection for you. Please let me know how well I have served you. Oh, and go check out Chet and his pals. Great customer service can be a hinge point on your life. He does it well.
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